Frequently Asked Questions

Send us your product requirements, quantity, application scenario and customization needs. Our team will review the details and discuss a suitable quotation and solution with you.

Logo and branding options may be available depending on the product and order requirements. Share your artwork and requested placement so we can confirm the available options.

The timeline depends on product specifications, order quantity, customization, production scheduling and shipping destination. We will confirm the estimated schedule after reviewing your project.

Please contact us in advance with your preferred date and visit requirements. We will check availability and coordinate the arrangements with you.

Production capacity depends on product type, specifications, quantity and the current schedule. Share your estimated demand and delivery deadline so we can evaluate your order.

Suitability depends on the installation environment and rated specifications. For floor displays, confirm load ratings and surface protection; for transparent displays, check brightness, mounting and environmental requirements.

Indoor displays are commonly selected for fixed indoor installations, rental displays for temporary events and stage applications, and transparent displays when visibility through glass is important. The final choice depends on viewing distance, brightness, structure and budget.

Warranty coverage and technical support depend on the product and project agreement. Please confirm the applicable warranty terms, support scope and service process with our team before placing your order.

Customization options depend on the model and project requirements. Send us your desired dimensions, appearance, brand colors and software requirements so we can review feasibility.

Power consumption depends on brightness, content, refresh settings, operating hours and display design. We can review your usage scenario and compare suitable configurations for your project.

Minimum order quantity and lead time vary by model, customization and order size. Contact us with the product specifications and required delivery date for confirmation.

Quality checks should match the product and agreed specifications. Our team can explain the inspection and testing arrangements applicable to your order before shipment.

Shipping options depend on destination, shipment size, delivery timeline and agreed trade terms. Please provide the destination city or port and your preferred delivery arrangements.

Pixel pitch selection depends mainly on viewing distance, screen size, content and budget. Share your installation dimensions and typical audience distance so we can recommend suitable options.

Please provide the product model, controller and software details, photos or videos of the issue, error messages and the steps already tried. This helps our team assess the issue more efficiently.